Cancellation Policy
Located on Broadway, Vancouver, BC.

What is our cancellation policy?

Dear valued clients, due to the high demand for appointments during certain times of the day we keep a cancellation list and need ample time to be able to offer a canceled session to someone who has been waiting.

You may cancel or reschedule your appointment without charge prior to 36 hours in advance. If you cancel or reschedule with less than the aforementioned notice or via voicemail after closing the business day preceding your appointment, you will be charged 100% of the scheduled service price.

We understand that sometimes life can simply get in the way so there is a first time grace period in place, but any following will be charged 100% of the scheduled service price. If more than three visits are missed or tardy, advanced payment will be requested.

Thank you for your understanding. We look forward to treating you again soon.

Please Note: Not receiving an automated reminder is NOT an acceptable excuse for missing an appointment. These automated reminders should be considered a “bonus” to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is.

Payments: We accept all forms of payment. AMEX will be an additional 3%.

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